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Aliexpress Russia

Aliexpress Russia

aliexpress.ru
What is your customer experience with Aliexpress Russia?

Aliexpress Russia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Aliexpress Russia has a 1.8 star rating from 108 reviews, with 33% likely to recommend and most feedback unfavorable; many readers consult Aliexpress Russia reviews when judging reliability.

Key Takeaways for Future Customers

  • Expect low satisfaction and frequent delivery or tracking delays when reading Aliexpress Russia reviews.
  • Be prepared to escalate refund or billing issues; many cite problems with payments and refunds.
  • Cheap prices are common, but weigh cost savings against potential return and dispute difficulties.

Negative Feedback / Risk Areas

  • Repeated complaints about poor customer service and inaccessible support, reflected in Aliexpress Russia customer complaints.
  • Frequent refund, exchange and cancellation failures leaving buyers unpaid or without goods.
  • Delivery failures, wrong or missing items, and account or login issues that block dispute resolution.

Positive Feedback

Users note consistently low prices and good price points as the main advantage.

View full overview ›

Media from reviews

Aliexpress Russia - I won't my money back
Aliexpress Russia - I won't my money back - Image 2Aliexpress Russia - I won't my money back - Image 3Aliexpress Russia - I won't my money back - Image 4Aliexpress Russia - I spent money approx 6000 riyal it’s mains Indian currency 120000Aliexpress Russia - I spent money approx 6000 riyal it’s mains Indian currency... - Image 2Aliexpress Russia - I spent money approx 6000 riyal it’s mains Indian currency... - Image 3
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Md shadan A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I won't my money back

AI Highlights
  • - Shadan requests a refund from AliExpress.
  • - He says there was a terrible issue a few days ago.
  • - He warns it could go to court if not refunded.
Aliexpress Russia - I won't my money back
Aliexpress Russia - I won't my money back - Image 2
Aliexpress Russia - I won't my money back - Image 3
Aliexpress Russia - I won't my money back - Image 4

Hello sir.

My name is Shadan.

I have one terrible issue from a few days back. One random mate told me about AliExpress, but I don't know about that.

Please give me my money back; otherwise, it will go to court. You know what happens, so it's my humble request to the AliExpress company.

Loss:
$3495

Preferred solution: Full refund

View full review
2 comments
Guest

Brother, have you found a solution? I am in the same predicament as you.

I really added all my money without interest. Please, if you find a solution, tell us.

Genecis Wum
reply icon Replying to comment of Guest-2695751

واخبرني ايضاء انا كذالك مثلكم

View more comments (1)
Mahmud e Uvy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

نصب واحتيال

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AI Highlights
  • - تم سحب أموالي من شخص على تلجرام ووعد بمساعدة السحب.
  • - أرسلت كل المال ولم يتحقق سحب أموالي وطلب الاسترجاع بمبلغ 100585.
Aliexpress Russia - نصب واحتيال
Aliexpress Russia - نصب واحتيال - Image 2
Aliexpress Russia - نصب واحتيال - Image 3

تم سحب الأموال مني من طرف شخص نارس لي على التلجرام. يقول لي أضف المال وسوف تكسب، وارسلت كل المال لكي أقدر أسحب أموالي الموجودة ولم ينتهي شيء.

ذهبت إلى مشتري هيزمت وقلت له: أريد الاسترجاع. قال لي: عليك أن تنهي المهام ولم يبق لدي شيء.

قلت له: فاخبرني أن تم التعب. يمكنك إنهاء هذا الأمر كم هو المبلغ؟ قال لي: أريد فقط استرجاع الأموالي 100585.

View full review
3 comments
Genecis Wum

اليوم الثالث او الرابع او الخامس اخبرني في اي يوم بضبط

Genecis Wum

في اي يوم بضبط تم النصب عليك سنسترجع ذالك معاء

Guest
reply icon Replying to comment of Genecis Wum

هل يمكن المساعدة

View more comments (2)
Md shadan A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I spent money approx 6000 riyal it’s mains Indian currency 120000

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Aliexpress Russia - I spent money approx 6000 riyal it’s mains Indian currency 120000
Aliexpress Russia - I spent money approx 6000 riyal it’s mains Indian currency... - Image 2
Aliexpress Russia - I spent money approx 6000 riyal it’s mains Indian currency... - Image 3

Same situation happened with me. How can I get my money back?

Please tell me the suggestion. It is a humble request for you.

Loss:
$3495

Preferred solution: Full refund

View full review
1 comment
Genecis Wum

اخبرني في اي بوم تم الاحتيال عليك الثالث او الرابع وسنفعلها معاء

Ysidro Shl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My order

AI Highlights
  • - Reached out to customer service but no response.
  • - One order canceled without explanation; refund not received.
  • - Second order payment is pending.
Aliexpress Russia - My order
Contains 1 confidential file for company representatives

I try my best every single day to I need talk with the customer service. I try all the number in from the Google know anyone can talk with me about my order.

Im so stressed about my order. One order cancel no reason and the money no come back the second one the money is vending.

View full review
Raheen Qdd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud by AliExpres with me.

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AI Highlights
  • - WhatsApp message advertised earning money with Ali Express tasking and commission.
  • - I invested money; it got stuck and I want to recover it.
Aliexpress Russia - Fraud by AliExpres with me.
Aliexpress Russia - Fraud by AliExpres with me. - Image 2
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Aliexpress Russia - Fraud by AliExpres with me. - Image 4
Aliexpress Russia - Fraud by AliExpres with me. - Image 5

I got a message from a girl on WhatsApp. If you want to earn money then start on Ali Express tasking.

And you will also get commission. But as I progressed, I invested money in it and my money got stuck.plz help how to come back my money.

View full review
2 comments
Guest

The same thing happened to me. What should I do now?

I am in trouble.

I want to get my money back. What is the method?

Jennalyn Vcx

The same scam happened with me money got stuck .

View more comments (1)
Tammy M Kav

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because they will not give me my money back on a refund

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AI Highlights
  • - Spoke with 22 agents; denied senior supervisor contact; 24-hour follow-up promised but never happened; money with seller; AliExpress not acting.
Aliexpress Russia - Because they will not give me my money back on a refund
Contains 1 confidential file for company representatives

I've been tossed around to 22 different customer service agents like I was a big joke I was denied to speak with senior supervisor specialist I was denied a phone number I was denied a email address and furthermore I was promised numerous occasions 24 hours they'll get back in touch with me they never did ever the seller however went MIA with my money and a whole lot of other people's money and AliExpress is not doing a darn thing about it

User's recommendation: Write them a check because at least you can cancel it

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gwendolyn w Wso

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Central Federal District

Just so you can see that I have not worn them before you refund me

Aliexpress Russia - Just so you can see that I have not worn them before you refund me
Aliexpress Russia - Just so you can see that I have not worn them before you... - Image 2
Aliexpress Russia - Just so you can see that I have not worn them before you... - Image 3
Contains 2 confidential files for company representatives
Updated by user Nov 27, 2024

No answer

Original review Nov 20, 2024

Hello, I do not have an account yet, but I would like to return my wigs. They are not thick enough.

What can I do to get my refund? I ordered it with my credit card.

Loss:
$138

Preferred solution: Full refund

View full review
James F Pyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buy a scooter

A contact number to speak with someone to give the right help and order thank you it's a nice bike I would like to get A.S.A.P

User's recommendation: Speaking to someone

View full review
Resolved
Lowell L Bas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Central Federal District

Resolved: Product purchase delivery late

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AI Highlights
  • - I feel scammed out of $207.68.
  • - I can't access my account to view my purchase status due to incorrect email and password.
  • - Please assist me.
Updated by user Feb 15, 2025

Company fixed the issue and I have been provided with apology.

Original review Jan 16, 2025

I feel like I'm being scammed out of $207.68. I'm trying to check the status of the purchase I made, and your app will not allow me to access my account, stating that my email and password are incorrect. Can someone please assist me?

Loss:
$208
Pros:
  • I know of zero pros
Cons:
  • No communication no email no nothing
  • Very subpar customer service
  • No care for customers unhealthy complaint redressal system

Preferred solution: Deliver product or service ordered

View full review
Claude L Tdn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ulan-Ude, Far Eastern Federal District

Lieferant verweigert Lieferung

AI Highlights
  • - Online Deepower E-Bike bestellt; Preis und Bestellung bestätigt.
  • - Lieferant fordert Stornierung wegen falschen Preises und Nichtverfügbarkeit.
Aliexpress Russia - Lieferant verweigert Lieferung
Contains 3 confidential files for company representatives
Updated by user Jul 19, 2024

Like suggested I contacted the email address. The answer: an automatic reply, explaining, when Aliexpress would react or not.

But no further reply.The followedI a further order. The goods never arrived. I received a wrong tracking no. It should have arrived on 10.07.24.

Acc. DHL, it was supplied to an address in Liechtenstein.

I tried to contact the supplier since 11.07.24 several times. He did not read any of those messages.

Original review Jun 19, 2024

Habe ein Deepower EBike von Ihrer Internetseite bestellt. Die Bestellung und der Preis wurden bestätigt.

Der Lieferant fordert mich nun auf die Bestellung zu annullieren. Der Grund: Ein falscher Preis sei angegeben worden und es gäbe keinen Lagerbestand mehr. Nach Schweizer Recht geht das nicht! Verkäufer und Lieferanten sind verantwortlich für publizierte Preise im Internet und insbesondere wenn die Bestellung bereits bestätigt wurde.

Das ist nicht seriös! Die Bestellung muss zum angebotenen Preis geliefert werden.

Pros:
  • Large and varied offer
Cons:
  • Difficulty communicating

Preferred solution: Deliver product or service ordered

User's recommendation: Bei jeder Bestellung Lieferanten überprüfen. Wie sind die Rechte des Käufers geschützt. Die Kommunikation mit AliExpress ist extrem schwierig oder inexistent. Wie kann man mit einem Robiter chaten und was für nützliche Antworten kann man erhalten?

View full review
Anonymous
map-marker Marblehead, Massachusetts

AliExpress enables scams that use fake FedEx numbers

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AI Highlights
  • - PayPal was useless for a fake tracker; Visa checked FedEx and found a mismatch; FedEx said the tracker had nothing to do with me; AliExpress scams.
Aliexpress Russia - AliExpress enables scams that use fake FedEx numbers
Aliexpress Russia - AliExpress enables scams that use fake FedEx numbers - Image 2

Had the same experience. PayPal was useless as they believed the fake tracker number submitted by the seller.

VISA actually put the tracker number into the FedEx site and saw that the small package couldn't be a large power washer. Also FedEx sent me an email after taking with them that the tracker number had nothing to do with me or my address. Also match the FedEx site weight and package size with the actual internet description of your vacuum.

Forget AliExpress help, all they do is to be very nice and give worthless promises of help 8 times!

Apparently sellers can buy real tracking numbers by city and try to match it with your location.

A real scam that is pervasive on AliExpress. Expect scams on AliExpress

User's recommendation: Never buy a thing of real value

View full review
Rena E Wpw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Central Federal District

Dont t need order

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AI Highlights
  • - Cancel the two items to avoid charges.
  • - Payment is up for review and needs documents; no order ID yet, and I am locked out of the card account.
Aliexpress Russia - Dont t need order

I need to ensure that my account isn't going to be charged for those two items. I've decided that I don't want them.

When I clicked to make a payment, it stated that it was up for review and that I needed to send documents in to be approved. However, I can't do that because I'm locked out of the account linked to the bank card I used, so I can't proceed with that order. Hence, I don't want it to go through or be processed.

I've talked to my bank and they told me that you guys need to cancel the order to prevent it from being charged. Additionally, I don't have the order ID because it hasn't been processed.

Loss:
$5
Pros:
  • I really cant say since i havent been able to check out yet
Cons:
  • Nothing good

Preferred solution: Cancelled immediately

View full review
LyndaG D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Central Federal District

Order 819438****918058

AI Highlights
  • - Cancel the order for an 18-gallon hot water heater placed on November 4, 3024.
  • - We realized the heater wouldn't work where we needed it.

I would like to cancel the order for an 18-gallon hot water heater placed on November 4, 3024. Thank you.

Lynda G.

Dickerson. After ordering, we realized the water heater wouldn't work where we needed it.

View full review

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Travin Fyt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It says my package has been canceled

Why have I not received my package yet on my own the part where it says check your package to see where its at it says customer service had canceled your package

User's recommendation: TV

View full review
Ahmet H Fbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Moscow, Central Federal District

I didn't receive my refund

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They don't pick up the call. I tried to call many times, but they don't care. This company are scammers.

Loss:
$26
View full review
Guy C Tbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad battery on my glee bike

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It charging a month ago and I only rode a few times and I just want my refund please and thank you let me know

View full review

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